ConneX Integration Platform - Ongoing Release Process

The Connex integration platform requires ongoing maintenance due to the complex conditions that our clients' various integration needs present across multiple POS products. As such, we are unable to roll out fixes with the same type of timing and communication as our core CrunchTime products.  We regularly need to make updates to the platform.  When we finish our development and QA, our process is to launch the updates with a very small subset of the locations we work with and ensure we don't have an issue before launching more broadly.

This is needed to ensure our integration platform is interacting with real-world configurations and POS data. Our Technical teams monitor the flow to ensure there are no problems before rolling out the changes more broadly across all client locations. In the rare event where we do see a problem in the initial locations, the changes will be rolled back allowing us to address the issue. 

Our Technical teams follow the above process weekly and we rotate through the various test locations. The initial sample launch takes place on Thursdays and the broader maintenance deployment will take place on the following Monday.