A ConneX Heartbeat is the last time the Connex Server connected to the database.
Connex
If there is no heartbeat for an installed Connex Client, it may indicate a number of possible problems:
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- The computer may not be working
- CrunchTime! Service may not be running
- The computer may not be connected properly to the internet
- CrunchTime! software may be blocked by anti-virus software
- CrunchTime! server addresses may be getting blocked
Solution:
Check connectivity by browsing https://api.connectedmerchant.com/ from the POS where Connex is installed.
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If you DON'T see the message: "You have successfully connected"
- Check the internet connection.
- Check the firewall configuration to ensure that traffic from the POS to https://api.connectedmerchant.com is permitted.
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If you DO see the message: "You have successfully connected", then please do the following:
- Confirm the Windows Service "CrunchTime Connex Client" is running.
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If you DON'T see the message: "You have successfully connected"
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