If your access to BizIQ has just been enabled, it will take until the next ETL run for your user to be created within the application. Usually, the ETL runs early in the morning, so you may need to wait until the following day for access. You must have an "Active" Net-Chef UserID (Enterprise Manager>Application Users) AND "Active" BizIQ (BizIQ>CT Testing folder and run the “Active BizIQ User List” report) account. For any additional questions about the ETL, please check with your Crunchtime Administrator.
If the ETL has already run, you should be able to access BizIQ. In the case that you are unable to login, try the following troubleshooting steps:
1. Confirm your Crunchtime Application User is active with the correct credentials.
- Login to Net-Chef and confirm you can reach the Dashboard homepage.
- If you see an alert message asking you to change your password or answer your security questions, follow these prompts to update your password.
- Once the changes have been completed, confirm you can reach the Dashboard homepage.
- In Enterprise Manager, validate that the application user has BizIQ permission.
2. Confirm you are using the correct BizIQ login information.
If you are logging in through ct-biziq.com, the Username of your BizIQ User will be a combination of your Net-Chef User ID, the "@" symbol, and the company name listed in your Net-Chef URL.
For example:
Net Chef User ID: NCUSER
Net Chef URL: https://cmpnyname.net-chef.com
BizIQ Username: NCUSER@cmpnyname
BizIQ Password: Same password as your Net Chef application password
3. Try reaching BizIQ with a new browser session.
- Close your current browser entirely and open a new browser instance. Note: This is not the same as opening a new tab in an existing browser session.
- Navigate directly to BizIQ using the following URL: https://www.ct-biziq.com
- Enter your credentials from Step #2. Ensure that the browser does not auto-fill any fields.
4. Try using a private browser or clearing your cache and cookies.
- Open a private browser session.
Click here to see how to open a private session on your browser.
-
Clear your cache and cookies from your browser.
Click here to see how you can clear your cache and cookies.
- Repeat the login process from step #2, using either the browser's private session or the browser with the cleared cache.
- Navigate to BizIQ from the Enterprise Manager Dashboard using the orange circle with the four white squares.
If you cannot log in, please let your Crunchtime Administrator know that you have performed these steps and are still having issues.
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