Why don't I see a Vendor/Invoice/Product in Vendor Return?

Why don't I see a Vendor/Invoice/Product in Vendor Return?

For a Product to be available for Vendor Return, the following must be true:

• The selected vendor must have received the product through a reconciled invoice.
• The product’s 'Available' quantity must be = or > than the amount returned on the invoice.
• If using 'Look Up Invoice' to create a return, then this also must be true:
  • The 'Physical Quantity' of the product on the selected reconciled invoice must be equal to or> greater than the invoice quantity being returned.

Only Vendors for which the Location has at least one Reconciled Vendor Order with an Actual Delivery Date in the last 90 days will appear on the Vendor Return Vendor dropdown list.

Only invoices with an invoice date within the last 90 days will be available.

Users can also receive credits via Vendor Order. Vendor Order allows for negative Physical Quantity. This can be done through CDP Import or by manual creation/reconciliation.

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