What can I do if I have trouble Syncing my Counts in the Counter?

What can I do if I have trouble Syncing my Counts in the Counter App?

The first step should be checking for upgrades. Try upgrading the software on your device and the version of Counter you are using. See Common Errors below.

If your device's internet connectivity isn't great during the complete inventory duration, enter the counts offline using "Airplane Mode." When you get somewhere with a reliable internet connection, you can take the device out of Airplane Mode; it should then restore connectivity, and the counts can be Synced.

Counter counts cannot be imported (synchronized) from the counter when the Net-Chef Inventory is in the "Awaiting Review" status; you can manually edit the counts directly in Net-Chef. Alternatively, a user with the 'NC-Inventory | Reset Status' User Group permission can reset the Inventory status. Once reset, counts can be reimported from the Counter App.

 

Common Errors

"Server error: Failed to save counts or storage location status to the server." 

• This issue has been successfully resolved through rebooting, checking the connection, uninstalling/reinstalling the application, and ensuring the app is up to date.

"Server not reachable" upon login, and "Counter has encountered an error. Please contact your CrunchTime! Administrator.”

• These errors often result from incorrect URL usage or credentials/permissions. To address these issues, please consider the following:

• • Click the Gear icon on the Counter login screen to verify that the URL is correct. Ensure that there are no leading or trailing spaces in the URL.
  • Check if you can log in to Net-Chef using the same credentials you're using with Counter.
  • Confirm that the user is part of a User Group with the necessary permissions to use Counter.

 

Support Requirements

If you have completed all troubleshooting steps and the issue persists, please provide Crunchtime Support with the following information. 

• Include any troubleshooting steps you have already taken
• Is this device-specific, or is it occurring on multiple devices? 
• What type of device (Android or iOS) is being used? 
• What is the model of the device? 
• What version of Android or iOS is the device running? 
• What version of the app is being used? 
• Please also provide screenshots of the error messages when possible.

 

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