Sometimes when an employee attempts to create a Teamworx account, they’ll get an error message that reads, “Account with this email already exists.”
This can happen for a few different reasons.
- If the employee tried to create a Teamworx account because they were transferred to a new location, click this link: How can I permanently transfer an Employee to a new location and preserve historical labor data?
- If the Employee is a rehire but has a new employee record, the Employee must delete the old account by navigating to the Teamworx log-in page, selecting Settings Gear Icon, and then selecting 'Delete Account.'
- If an employee attempted to create a TWX account using an email that is already linked to a user in Enterprise Manager with "Access TeamworX Mgr. Console", you'll need to remove or modify the email addresses associated with the existing Teamworx account (Application User Teamworx Account). Take the following steps:
- The Manager must first log in to Teamworx using their Net-Chef credentials.
- If this is an employee (not a Manager) trying to create a second account, the employee will log into Teamworx directly.
- In Teamworx, go to the user's Profile and click 'My Contact Info.'
- The email fields (both) must be either emptied or changed.
- Submit these changes to save and then 'Logout.'
Once complete, this manager/employee can create a new Teamworx account using their email address.
- The Manager must first log in to Teamworx using their Net-Chef credentials.
Related Articles:
Why is an Employee missing from the Employee List in Teamworx?
How do you reset an employee in Teamworx (Password and security questions)?
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