Where can I, as a Self Hosted Client, check NC/EM Web availability and where do I find Net Chef Logs?

Problems with application availability should be investigated prior to contacting Crunchtime support. Troubleshooting steps:

1. Verify there is no issue with network connectivity
2. Verify the OS that hosts the application is operational
3. Verify the load balancer is configured correctly
4. Verify that server-admin can be reached
5. Verify that server-admin is not displaying an error connecting to the database
6. Verify that the database is not experiencing any performance/uptime issues

Additional troubleshooting in the application VM that can be done includes:

Check to see if java is running: ps aux | grep java
Restart Net-Chef: ​/etc/init.d/ctnc restart
Restart EM Web: ​/etc/init.d/ctem restart

If the application is not available after you complete the troubleshooting steps above, you will need to pull the application server logs from \crunchtime\platform\write\logs and open a ticket with Crunchtime support to investigate the cause.