Why can't I log into the Inventory app?

1. Check to see if you can sign into Net-Chef without being prompted to update your security question or password. If prompted to make any changes, make these updates, and then try signing into the Inventory app again. 
2. Double check the password is correct (password is case sensitive). 
3. Review the common errors and troubleshooting below: 
   

   
   Error 1: "Connect to Server Failed"

   • The URL is entered on its page and accessed by tapping the gear icon at the bottom right.
   • Users are not required to enter https://. The application will populate this automatically.
   • Users should enter their URL precisely as they type it into their browser window.
   • If you add "www." to the front of a Net-Chef URL in your browser or the mobile applications, it will fail to connect.

   Error 2: "Incorrect User Name or Password"

   • Sometimes, the application will auto-populate the username upon login.
   • Make sure that the user is typing out their username entirely. Auto-populate occasionally includes a trailing space in auto-populated fields, resulting in an incorrect username.
   • Deleting the extra space will correct the information.
   These errors can also appear if a user attempts to log in while their device is not connected. Closing the app and performing a hard reset should fix the issue.

   
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