Resetting a Teamworx Account

When an Employee is unable to access their account due to forgetting their security question answers, an Application user with Teamworx Access can reset their account to allow them to bypass the security question feature.

Quick Note: The Reset Account option is only available to Application Users with TWX Access granted to their accounts within Enterprise Manager (screenshot below).

How to:

To reset an Employee’s Teamworx Account, the Teamworx Manager will navigate to the Employee’s file within Teamworx through the Employee List. Once located click on the Employee needing an account reset.

This will open up a popup that shows additional details about the employee. The manager will then need to click on the Reset Account button.

Quick Note: If the Reset Account button is not available within this popup, the Manager is either using a Teamworx Employee Account with Manager access or the employee has not signed into their account yet. You will need to be an Application User with the “Access Teamworx Mgr. Console” selected to be able to complete this task.

Once selected, the Manager will be able to select the Email/Phone to send the reset to.

Once the ‘Generate New Password’ has been selected, the Manager will see a success alert to show the new password has been sent.

From the Employee Viewpoint:

Once the Manager has completed the steps above, the Employee will then need to retrieve the new password sent to their email or phone number (depending on what reset account method was selected). The employee will then need to sign in to Teamworx using their email/phone number and the new password provided through email/text.

Email View:

**Note: Employees will want to make sure these types of emails are not being sent to their Junk/Spam inbox.

Text Message View:

The employee will then take the new password and use it (with their Email/Phone) to sign into their account.

The employee’s password has now been reset and they will now have access to Teamworx.