How do I submit a re-poll request to CT Support?

How do I submit a re-poll request to CT Support?

Please provide the following information:

1. Was the Refresh POS Data button used? (Y/N):
   1. Please ensure the location(s) are actively integrated with CT for sales and/or time clock data.
      1. If you are unsure if you have access to the button, please refer to the chart below, which includes the POS systems with access to this functionality.
      2. If you have not used the button, please attempt this before submitting a ticket to CT Support if your integration includes this feature.
      3. Please be advised that it can take up to 1hr to refresh data types in the CT application for API POS Systems and up to 2hrs for On-Prem POS Systems.
   2. Location Code:
   3. Data Type (Sales Mix, Menu Mix, Time Clock, and/or Employees):
   4. Date Range:
   5. POS (if you have more than one POS System):
   6. DSR (Daily Sales Report) or Time Clock Report from the POS System:

The location(s) must be using one of the following POS systems for the Refresh POS Data button:

Aloha	Nextep	Squirrel
Appetize	Northstar	Task
Brink	PDQ	Toast
FranPOS	POSitouch (Time Punch only)	XPIENT
Givex	Revel (Sales and Menu Mix only)
Micros 3700	Simphony OnPrem

• •