What's New in Labor & Scheduling

Wednesday, June 18, 2025 

Version 20.25.06.05

Enhancement: AI Forecasting Incorporates US National Holidays

Our AI forecasting now utilizes US national holiday data as a key input for predicting customer demand for restaurants. 

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, June 11, 2025 

Version 20.25.05.29

Enhancement: Get Scheduled API Endpoint 

We added a new getSchedules endpoint to the Employee Service API, allowing you to export a list of employees and their scheduled shifts for each labor date. 

All API connections can be found on the Crunchtime Developer Hub below: 

Developer Hub

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

 

Wednesday, June 4, 2025 

Version 20.25.05.22

NEW: Teamworx Hides Pay-Related Metrics 

To make pay information more secure in Teamworx, we are restricting access to labor metrics that could be used to infer someone else's pay. If your current configuration hides managers or employee pay information from select users, they will no longer be able to see the following pay-related metrics: 

• Average Wages
• Labor Cost %
• Schedule Change Premiums
• Overtime Values
• Total Values

In order for users to see these metrics, users must be given access to view managers and pay information from Enterprise Manager. Here's how: 

Teamworx Managers: 

To allow Teamworx Managers to view pay-related metrics, check the Employee Pay Information Visible box from the Teamworx Corporate Controls menu in Enterprise Manager. 

Application Users:

To allow Application Users (ex: super user, regional managers) to view wages, the "NC–Emp. Maint. Summary Screen > Display Managers in Net-Chef / View Rates and All Wages in Teamworx" user group control must be enabled. 

Note: We renamed the "NC–Emp. Maint. Summary Screen > Display Managers" user group permission to "NC–Emp. Maint. Summary Screen > Display Managers in Net-Chef / View Rates and All Wages in Teamworx" to reflect permission's updated functionality.

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

 

Thursday, May 29, 2025 

Version 20.25.05.15

Coming Soon: Starting June 4th, we'll be making pay information in Teamworx more secure. If your current configuration hides wage information from select users, these employees will no longer be able to see related labor metrics that could be used to infer someone else's pay. 

Enhancement: New Fields to Time Clock Enhanced Service API

We have added fields for the following data to the GET endpoints for the Time Clock Enhanced Service API, making it easier to retrieve key information to pay employees in a timely manner: 

• Hours & Pay - Regular, Overtime, & Total Actual
• Clopening Premiums - Hours, Rate, & Value
• Meal Period Premiums - Hours, Rate, & Value
• Min Paid Shift Premiums - Hours, Rate, & Value
• Paid Break Premiums - Hours, Rate, & Value
• Reporting Pay Premiums - Hours, Rate, & Value
• Split Shift Premiums - Hours, Rate, & Value
• Spread of Hours Premiums - Hours, Rate, & Value
• Tip Credits - Value

The added fields mirror those that can be included in the mappable Payroll export.

All API connections can be found on the Crunchtime Developer Hub below: 

Developer Hub

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Thursday, May 22, 2025 

Version 20.25.05.08

NEW: Guests Per Labor Hours Dashboard Metrics

We have added four new Key Performance Indicators for Guests Per Labor Hour (GPLH) on the Performance Metrics and Today's Operating Metrics widgets:

• Actual GPLH = Actual Guests ÷ Actual Hours
• Scheduled GPLH = Forecasted Guests ÷ Scheduled Hours
• Variance GPLH = Actual GPLH - Scheduled GPLH
• Cumulative Variance GPLH (Today's Operating Metrics only) = Sum of "Variance GPLH" column

We have also renamed “Guests/BOH Hours” and “Guests/FOH Hours” to “GPLH BOH” and “GPLH FOH”, respectively.

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Thursday, April 3, 2025 

Version 3.5.0

NEW: Personal Calendar Integration 

Employees can now automatically sync their Teamworx schedule with their personal digital calendars on their iOS or Android device! This makes it even easier for employees to see when they're scheduled to work, without needing to manage multiple different apps.

 

Want to set up this feature? You can learn how right from your phone!  

1. From your Teamworx mobile app, open the side menu. 
2. Select Show Me How.
3. Choose the "Set Up Calendar" course. 

Enhancement: Schedule Create and Publish History

We have updated the Manage Schedules view in Teamworx to show the time schedules were created and published, as well as the user who complete the action. We've also improved the screen to more clearly indicate the current status of the schedule. 

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Thursday, March 27, 2025 

Version 20.25.03.19

Enhancement: Improved Minor Labor Rule Compliance Visibility 

We have improved the clarity of Minor Labor Rules in the Labor Rule Compliance report. This report will now ensure "current" and "suggested" laws are an exact match. Additionally this report will no longer include current Minor Labor Programs, as there are no standards for these programs. 

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Thursday, March 13, 2025 

Version 20.25.03.05

NEW: Guest-Driven Staffing Level Templates (Task Based)

Our Task Based Staffing Level Templates are now enhanced to include a Daily Guest Threshold. This means you can drive specific tasks (and the resulting ideal hours) based on the number of daily forecasted guests. Earned Hours will also be allocated based on Daily Actual Guests.

Check out the e-learning course for instructions on how to setup a Task Based Staffing Level Template:

Play Video

 

NEW: Guest Productivity 

Teamworx now breaks down Sales Forecasts using Guests Per Labor Hours (GPLH). This give managers a new productivity metric that is less prone to variability. 

 

Enhancement: Limit POS ID Edit Access 

We have added a new user group control that restrict the ability to edit an Employee POS ID, but still allows other edits/adds to the Employee Locations tab in Employee Maintenance.

New permission: NC-Emp. Maint. > Employee Location Tab - POS ID Edit

Note: This new user group permission is automatically enabled for all user groups with the "NC-Emp. Maint. Summary Screen > Edit Employees" control enabled. 

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Thursday, February 27, 2025 

Version 20.25.02.20

Enhancement: AI Forecasting Incorporates Weather Forecasts

Our AI forecasting now utilizes weather data as a key input for predicting customer demand for restaurants. Whether the local weather forecast calls for rain, snow, or sunshine, Crunchtime’s AI algorithm will now take this information into account, ultimately producing a more accurate forecast of customer demand.

Enhancement: Sales Forecast Excludes Scheduled Closed Dates

The Sales Forecast will now check for Scheduled Closed dates in Enterprise Manager and automatically set the corresponding day's forecasted sales to '0', allowing managers to more accurately anticipate their needs for unusual weeks. If needed, these forecasts can be manually updated! 

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, February 12, 2025

Version 20.25.02.06

Enhancement: Alt Locations Enabled by Default

Now when a new Position is added to an Employee's profile, the Alt Locations box will automatically be checked, making it easier to schedule employees at multiple locations for the roles they are trained to complete. 

Enhancement: Daily Lump Sum

The Labor Details screen now provides the option to add Lump Sum Supplemental Wages on the specific date it was earned, instead of the last day of the labor week. This makes it easier for restaurant teams to manage these additional wages, such as secret shopper bonuses, gas reimbursements, and other additional payment amounts owed to employees. 

To start using this new feature, navigate to the Supplemental Wages screen in Enterprise Manager, and check the Daily Lump Sum box for any desired wage. 

Once enabled, you will also have the ability to import daily wages with the 274 Supplemental Wage import file. For more information, check out the Standard Interface Guide:

Standard Interface Guide

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, January 29, 2025

Version 20.25.01.23
NEW: Labor Rule Violation Report

The new Labor Rule Violation report makes it easy to get a comprehensive view of how well your stores are adhering to labor rules, quickly identify stores with repeat violations, and strengthen overall labor rule compliance across your operation. 

Want to learn more about the Labor Rule Compliance report? Take a look at page 137 of our
Reports Reference Guide here: 

Report Reference Guide

Enhancement: Nonbinary Gender Recognition 

The Employee Maintenance screen has been updated to include "Non-Binary" as a sex option on an employee's record.

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Friday, January 17, 2025

Version 20.24.12.19

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Monday, December 23, 2024

Update: 2025 Rates for Labor Rule Compliance Report

The Labor Rule Compliance report has been updated with Jan 1, 2025 minimum wage rates. If you're interested in enabling this report, please contact your CSM to get started!

Want to learn more about the Labor Rule Compliance report? Take a look at page 9 of our
Reports Reference Guide here: 

Report Reference Guide

 

Monday, December 9, 2024

NEW: API Test Endpoint Validation

New validation has been added to prevent accidental updates to your production environment when testing endpoints. If an API request is sent to a testing endpoint (e.g., containing “-test” in the URL), the system will verify that the associated site name also includes “-test.” If there’s a mismatch, the request will be blocked, and an error will be returned. 

Alert: This validation will impact test sites that do not include "-test" in the endpoint URL. 

The inverse of this logic also applies. If an API request is sent to a production environment, the system will verify that the associated site name does not include "-test". 

Wednesday, October 23, 2024

NEW: Teamworx Time Clock

The new Time Clock feature gives employees the ability to clock in and out of their shifts right from Teamworx, allowing Crunchtime to be the single source of truth for all labor actual records. 

Check out the reference guide for details on how to setup and use this feature:

Reference Guide -
Time Clock

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, October 16, 2024

NEW: Unpaid Break Flexibility

Unpaid Breaks can now be scheduled whether or not they are required by labor rules. Previously, unpaid breaks could only be assigned to a shift when required by the Meal Period labor rules in each State/Province. Now, there is no limitation to how many unpaid breaks an employee can be scheduled to receive. This allows for managers to have more flexibility when creating schedules.

Daily Hours Calculation

With this enhancement, the calculation for Daily Hours has also been updated:

Daily Hours = Total Scheduled Shift Hours - Required Unpaid Breaks - Additional Unpaid Breaks

Example

In the example below, one 30-minute unpaid break is required for shifts greater than 8 hours, as determined by the Meal Period labor rule.

When scheduling a shift in Teamworx, we'll see that the first 30 minute unpaid break does not decrease the employee's Daily Hours. Since this break is required by the labor rule it has already been accounted for in the Daily Hours calculation. When an additional unpaid break is added, the Daily Hours is adjust down as well.

Enhancement: Consolidated Employee Maintenance

The Employee Maintenance screen now has a consolidated view, allowing users to view and edit employees at all locations they are linked to, regardless of what location they're currently signed into! To access this feature, users will need the NC-Emp. Maint. Summary Screen > Consolidated Employee - All Locations permission enabled. 

Note: When the Consolidated Employee Maintenance view is enabled, employees from alternate locations will not be indicated with an asterisk (*) before their Employee Number. If you would like to see a consolidated list of employees that are eligible to work at the current location, we recommend using the Employee List in Teamworx.  

 

Wednesday, October 2, 2024

NEW: Shift Feedback

The new Shift Feedback (aka Attestation Clause) feature allows employees to submit feedback in a survey-style questionnaire at the end of their shift. These questions and answers can be customized, with the option to prescribe positive, negative, and neutral values to the answers. 

Note: Employees can currently complete any assigned feedback from their My Shifts Worked screen in Teamworx web. 

Managers will be able to review the responses from the new Attestation Clauses Report in Net-Chef! 

Want to setup Shift Feedback for your locations? This guide will get you started:

Setup -
Create Attestation Clause

Thursday, September 19, 2024

Version 24.08.22

Enhancement: View Employees from Alt Locations

The new All Employees toggle in Teamworx allows you to include employees from alternate locations in your Employee List - making it easier to schedule new employees or find a last minute sub! 

Wednesday, September 18, 2024

Version 20.24.09.12

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

 

Thursday, September 5, 2024

NEW: Labor Rule Compliance Report

Keeping up with the increasingly complex labor laws can be difficult and time consuming. That's why we've created the new Labor Rule Compliance report. This report cross-checks your stores’ labor rule configuration with local, state and federal laws, and then flags any rules that need corrective action. 

Attention: If you're interested in enabling this report, contact your CSM to get started!

Want some help setting up Labor Rules or curious about other reports at your disposal?
Check out the guides below to learn more:

Setup - Labor Rules

Report Reference Guide

Wednesday, August 28, 2024

Version 20.24.08.22

NEW: French Language Option

We have added French as a language option in both Net-Chef and Enterprise Manager. Oui Chef! 

Note: To enable French as a language option, please submit a request to Crunchtime support. 

Tuesday, July 30, 2024

NEW: Sales Forecasting APIs

We added new Sales Forecasting APIs that allow users to import and export forecast data, making it easier to create detailed and accurate forecasts in Net-Chef. Data can be imported and extracted based on three different time increments:

• 15-Minute Sales by Revenue Center
• Hourly Sales by Revenue Center
• Daily Sales

Note: Unlike other API connections, the formatting of this integration differs from the Sales Forecasting (268) CDP import. 

To test our API connections, visit the Crunchtime Developer Hub: 

Developer Hub

 

Monday, July 29, 2024

NEW: Crunchtime Developer Hub

We've moved our API resources from the Swagger page to the new Crunchtime Developer Hub. Here you'll find helpful guides, tutorials, code examples, API reference materials, and more - all designed to get you up-and-running faster than ever. The best part? It's all available from one place.

To test our API connections, visit the Crunchtime Developer Hub: 

Developer Hub

 

Wednesday, July 10, 2024

Version 20.24.07.04

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

 

Tuesday, July 2, 2024

Version 20.24.06.27

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, June 19, 2024

Version 24.05.30

Enhancement: Increased Character Limit

We've increased the Messages character limit from 1000 to 4000 characters, allowing your teams to communicate more easily! 

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, June 12, 2024

Version 20.24.06.06

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, May 22, 2024

Version 20.24.05.09

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

 

Wednesday, May 8, 2024

Version 20.24.05.02

Enhancement: Clopening Labor Rules

We've updated the Clopening labor rules to allow for more options when determining premium pay:

• Multiplier: Rest period - Calculates the clopening premium pay by applying the multiplier to the regular wages for the number of rest hours lost in the period between the closing and opening shifts. 
• Multiplier: Entire shift (new) - Calculates the clopening premium pay by applying the multiplier to the regular wages for the entire "next day" shift. 

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

 

Wednesday, April 24, 2024

Version 20.24.04.18

Enhancement: Tool Tip Added to State/Province Labor Rules

We've added a tool tip to the State/Province Overtime Rules screen that makes it easier to use the Day based on setting correctly. When you hover over the 24 Hours from Employee Clock-in option, you will see a message that says:

"Warning: This preference is intended for the Nevada-specific Daily Overtime requirement. To enable, add at least one 'Daily Hours' rule to the grid below". 

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

 

Wednesday, April 10, 2024

Version 20.24.04.04

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Friday, March 29, 2024

Version 3.0

New Feature: Refreshed Mobile Teamworx App

We've updated the Mobile Teamworx App with modern tech and a sweet new look! Here's what's new:

• Faster start times when opening the app
• Improved look and feel
• Numerous bug fixes and improvements
• ... and more! 

Heads Up: This update is rolling out to iOS and Android now, and will require users to re-login once updated on their device. Need to reset someone's password? Click HERE to see how!

Eager to get started? The update is available on app stores now:

iOS App Store

Android App Store

Wednesday, March 13, 2024

Version 20.24.03.07

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

 

Wednesday, February 28, 2024

Version 20.24.02.22

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, February 7, 2024

Version 20.24.02.01

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

 

Wednesday, January 31, 2024

Version 20.24.01.25

Enhancement: "Not Reviewed" Tip Pool Indicator

The Labor Detail screen has been enhanced to display an exclamation point ( ! ) on the Tip Pool tab when there are unreviewed tip records. This will appear when the manager edits the screen AFTER Labor Actuals have been reviewed & saved, to remind the them they still have to review the tip data. When hovering over the !, a bubble tip will appear showing "Not Reviewed".

Check out the Quick Start guide to learn more about how to use this feature: 

Quick Start -
Review Tip Pool

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, January 24, 2024

Version 20.24.01.18

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, January 17, 2024

Version 20.24.01.11

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, January 10, 2024

Version 20.24.01.04

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

 

Wednesday, January 3, 2024

Version 20.23.12.21

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, December 20, 2023

Version 20.23.12.14

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Thursday, December 14, 2023

Version 20.23.11.30

Enhancement: Auto-Forecasted Column

We added an "Auto-Forecasted" column (hidden by default) to the Manage Sales Forecasts summary screen to indicate whether the forecast for each week was auto-generated ('Y') or entered manually ('N'). This gives managers additional insight into the source of their forecasts. 

Tip: Knowing whether Sales Forecasts were auto-generated or manually entered is important because these forecasts directly impact Suggested Order, Suggested Prep, and Ideal Hours.

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Wednesday, November 29, 2023

Version 20.23.11.16

Enhancement: Tip Pooling Integration

With this update, you can easily populate the Total Pooled Tips in Net-Chef with whichever integration works best for your operation - CDP, Connex, or API.

• Charged Tips (Detail, Type 1, Field 8) are now included on the 267 Menu Mix import file, which will populate the Total Pooled Tips field on the Tip Pool tab in the Labor Details screen in Net-Chef.
• Charged Tips are also included on the new Check Menu Mix API. 

For more information on these features, check out the resources below:

Standard Interface Guide

Developer Hub

Release Fixes

For more information on additional minor enhancements and resolved issues click here.

Tuesday, October 31, 2023

Version 11.00.00.00

New Feature: "Post Up" Multiple Periods 

We've added "Post Up" feature in Enterprise Manager, allowing super users to post multiple inventory and/or labor periods for one or more locations, using only a few clicks. This means fewer support tickets and faster roll-outs. 

Check out the Quick Start guide to learn how to use this feature: 

Post Multiple Periods

New Feature: Tip Pooling

If your location collects a pool of tips (ex: a tip jar), you’ll want to ensure that each tipped employee gets their fair share. You can put your calculator away because Crunchtime has you covered.

Use the Setup Guide to learn how to setup Tip Pools for your locations. Once you're done with setup, review the Quick Start Guide to see how the Tip Pool feature makes it easy to evenly distributed pooled tips to the right employees based on when and how long they worked.

Setup - Create Tip Pool

Quick Start - Review Tip Pool

Release Fixes

For more information on additional minor enhancements and resolved issues click here.