User Profiles and Permission Hierarchy

Profiles Descriptions and Examples:

Squad Admin:

Examples: Franchise Owners, Directors of Operation, Deployment Leads, Regional Managers 

Squad Admins have full visibility and access to all users, locations, and devices within their squad(s). To manage personnel accounts and devices, Squad Admins have access to the Admin Panel where they can create, edit, and delete users/devices from all locations within their designated squad(s).

Location Admin:

Examples: Area Supervisors, General Managers, Assistant General Managers, and Internal Technical Staff.

Location Admins have full visibility and access to all users and devices for their designated location(s). Users can have complete access to one or more locations simultaneously. Use this profile for your Area and store-level management staff to allow them to have access to only their designated location(s). Location Admins are the lowest level of user who has access to the Admin panel.

User:

Examples: Line Managers, Floor Managers, and General Users.

Users are the most common of user types. The "User" role is the role most of our customers are used to, which allow them to receive daily emails, utilize Squadle HQ (or the Manager's app) to view their records and pull reports, and view their sensor page. The user role is the lowest level that can create or edit Customer Recovery or shift note entries. Users do not have access to the Admin Panel and cannot edit other user details or add devices to their designated location.

Observer*:

Observers have the most limited access and is the least common of user types. They can only view record data in Squadle HQ (or Manager's app) as well as view temperature reading from the sensors page. These users cannot modify with anything within Squadle HQ (browser).

User Roles and Permission Breakdown

Admin Panel (Admins only)

Accounts Tab (all roles)