Operations Pillar - Restaurant/Store Walk

A Restaurant/Store Walk is designed to give your leadership teams the ability to conduct an inspection of a store’s operations to identify areas that need improvement or optimization. By conducting a walkthrough regularly via a repeatable, verifiable process, managers and owners can identify problems before they become major issues, optimize operations and ensure the best possible experience for customers. 

Your checklist may include items related to cleanliness, organization, safety, customer service, marketing, maintenance, etc. Below are some ideas to help you get started building a walkthrough of your own. 

Restaurant/Store Walk

• Exterior - Is your location presentable, well-kept, and in good condition?
• Team Members - Is their attire appropriate? Review their customer service skills coupled with common procedures that should be followed.
• BOH/FOH - Do the inside standards match the outside? Ensure anything intended for your customers and/or team is ready to go.
• Food Quality Service - Typical stations holding meat, chicken, vegetables, condiments, beverages, and other food products should always be spotless. Likewise, proper management of those food products is also a huge must.
• Restrooms - Are the restrooms maintained? (Clean, stocked, well-lit, services available)
• Team Information - Is the necessary team member information data getting collected (Feedback, Name, Employee ID, signature, etc)

(Restaurant/Store Walk Template - ID 465560)

Form Fields to Consider

As you expand on your form builder knowledge, there are several fields that will help drive valuable results:

• Instructions - Display important instructions to a user
• Sections - Often used to differentiate between groups of tasks
• Yes/No - Asks a yes/no question, often helping setup a dependent question
• Photo - Solicits a photo and the ability to take notes
• Temperature - Capture food temperatures (Manual or Bluetooth device)
• Dependant Questions - Ability to ask a follow-up question based on the answer
• And much more!

Zenput’s fully customizable form builder gives you the ability to add/edit/remove fields and functions and can help you build a checklist that meets all your needs.

With that in mind, you may consider adding a Formula field to your form build in order to identify areas of opportunity and growth. Adding scoring to a form can help manage:

• Objectivity: It provides an objective and quantifiable way to measure the results
• Consistency: It ensures consistency in the process. The same criteria and standards can be applied consistently across the organization
• Comparison: It enables the comparison of different locations/teams that have completed the same form. This can help identify areas of strength and weakness and provide valuable insights for improvement.
• Prioritization: It can help prioritize the areas that require the most attention and resources for improvement. This can help ensure that the most critical issues are addressed first.
• Accountability: It can help identify location/team performance. It provides a clear benchmark against which their performance can be measured and evaluated moving forward.

A thorough restaurant/store walk will help ensure that your establishment is clean, safe, compliant, and ready to welcome your customers!. By focusing on the areas that matter most to your organization, you can catch any potential issues before they become major problems and assure your customers will have a positive experience.