Many customers have multiple vendors for varying purposes. Using Zenput to hold vendor’s accountable and allow for aggregated visibility into the issues your team is experiencing with them gives you the leverage to improve your team’s experience and operations. The Vendor Incident Reporting use case will allow you to collect vendor issue data and utilize the data to surface issues, like product quality, low stock, out of stock, pricing, delivery, etc. with your vendor partner.
There are a few key features that you can use to build your own process around your vendor incident reporting form.
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Photo Fields
- Photo fields can be used to gather imagery of the issues being experienced by your team.
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Triggered Alerts
- Triggered Alerts can be used to send each incident report directly to your vendor partner. By selecting the Vendor in the dropdown of the form, the trigger can then be set to send to the corresponding vendor selected via an email. Triggers can also be sent to managers
- If there are certain vendors that service specific regions or locations, you are able to set tags for those locations and then use those tags to set triggers to the corresponding vendors.
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Distribute Form
- Once set as you desired, distribute this form to your team to allow them ad-hoc access to the form to complete whenever there is a vendor incident.
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Reporting
- Once the form is in use, you can set scheduled reports to internal teams to track repetitive, high volume incidents and address directly with your vendor partners. If there is a cost captured in your form, you can use those values to estimate potential credits to request from your vendor.
We’ve built a form called “Vendor Issue Form” to help you get started! Anytime there are product delivery or product quality issues, you can utilize this form. You will need the following information, which should be on the invoice:
The form contains the following questions:
- Name of Submitter
- Vendor
- Issue
- Next Scheduled Delivery
- Additional Comments
- Photo of Issue
If you would like to have this form template added to your Zenput account, please copy and paste the message below into the Chat function in Zenput and our Support team will add it for you:
“Hi Support, can you please add the form below to our account? Vendor Issue Form - 427186”
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