How do I re-open a recovered Customer Recovery issue?

There may come a time when you'll need to edit a Customer Recovery issue. Issue information becomes locked once you have created a new issue. To unlock the information so that you can perform any edits...

1) If the issue is Unrecovered, set the issue to Recovered and tap Save at the top-right. If the issue is already Recovered, skip this step.

2) In the Recovered issues list, tap on the issue you'd like to unlock.

3) Tap Unlock at the top-right of the screen.