You’ve gone through the hard work of creating a form. You distributed it to your users and now you’re waiting for the data to start rolling in... But, from time to time, you might have a user contact you with difficulties finding a form. Below, we’ve compiled some tips to help find the form and get the user back to collecting vital data.
Make sure that you have shared the form with the submitter
There are a couple of different ways you can check if you have shared a form with a user, is from the Forms tab.
Forms tab
First, find the Title of your form and follow the row all the way across to the 'Distribute' button. Click 'Distribute' and this will pull up a box where you can see all users that have access to this specific form. If you do not see the user in the list, you can add them in the 'Share form with' box.
After you share the form with the user, they should see the form in their Zenput account.
If your Form is used in a project it will appear on the left-hand side of the Distribute screen, if a store is unable to locate the task assigned here is how you would go about finding that.
Navigate to the Recurring Projects section on the Dashboard to locate your project or from the distribute page click 'Go To Project'
Projects Tab
Here we're able to see our Project is currently being assigned to a total of three users and we're able to click on any of the available hyperlinks for more information.
In this case, I'm going to click on the '3 to go' hyperlink to see which users this project is assigned to
Tasks tab
After clicking on the Hyperlink you will be taken to our 'Task' view you can alternatively head straight here and select the Project you wish to check by entering the information here, from here we're able to see if our user has access to the project.
Check on internet access
If the user does not have internet access, this could also explain why they can’t find a specific form.
To fix this, once they have internet access, they will need to refresh their Zenput page. Please have them click on any form and wait for it to load.
Once the form is fully loaded, click on the back button in the top left corner of the screen. This will pull up the full list of forms. This process refreshes the list of forms, and the missing forms should populate.
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